Intake Manager and Legal Assistant

Intake Manager and Legal Assistant

CLA is a non-profit 501(c)(3) law firm dedicated to expanding access to legal representation in South Carolina. We serve moderate-to -low income individuals, providing legal services on a sliding scale. We also engage in projects to expand access to justice in South Carolina.

The Position: The primary responsibility of the Intake Manager and Legal Assistant will be to handle initial intake for potential clients and maintain the case management database. The Legal Assistant will be the first point of contact for potential clients, so having a professional demeanor is a must. The Legal Assistant will screen potential clients for eligibility for services and conduct initial telephone interviews to gather relevant facts and documents. Also, the Legal Assistant will be responsible for keeping a record of potential client contacts in our database, following up with potential clients, and making sure all potential clients receive prompt communication from the firm. In addition, the Legal Assistant will assist attorneys with case management including client communication, research, client meetings, pleading preparation and other paralegal tasks. Lastly, the Legal Assistant will provide administrative support to the Executive Director and the staff attorneys. This is a great opportunity for anyone considering a public interest career in law.

The ideal candidate will have:

  • Interest and competency in serving a diverse range of clients with a variety of financial, racial, educational, and physical characteristics
  • Excellent interpersonal skills and the ability to remain professional even when dealing with difficult clients;
  • Excellent organizational skills and the ability to manage multiple on-going tasks;
  • Effective written and oral communication skills;
  • Fluency in Spanish preferred;
  • Interest in CLA’s mission of expanding access to the justice system.

To Apply: Submit cover letter and resume to with subject line “Legal Assistant application.” Applications will be accepted until the position is filled.

Team Values: These values, developed by our collective staff, embody what we will expect from you and what you can expect from us.

  • Bring your voice.

Each team member has a unique perspective, and that perspective is valuable. You may see things the rest of us miss. So, speak up! We believe the best solutions are developed by diverse teams with a safe space to collaborate frankly and honestly. To do our best work, we need everyone to bring their voice.

  • Take Ownership.

Your cases and projects are yours. Own them. Educate yourself. Research it. Ask for advice. You may get a scenario that you haven’t seen before. That’s okay. You are capable and competent. You’ve got this. Dive in and figure it out.

  • Do it your way but do it well.

You can work where, when and how you want. Prefer to take your laptop to a coffee shop? Go for it. Do your best work at 2 a.m.? Awesome. Have a parlor class/home responsibilities/something else in the middle of the day? No problem. You work however you work best but you must deliver. You are responsible for ensuring that you and the team deliver top-notch, responsive legal services to our clients.

  • Don’t just say no.

We are a young, innovative organization working creatively to close the justice gap. To be successful in our mission, we’re going to have to try new things. So take a risk. Try something new. Entertain suggestions. Before saying no, take a breath and consider what “yes” might look like.

  • Take care of each other.

We value the individuals of our team and help each other in this work-life-community balance. If someone needs to step back for a little while, step up. If someone has a scheduling nightmare, cover a hearing/consultation/meeting. Pitch in where you can. Know that when life throws you a curve ball, you have a team behind you.

  • Stay on top of your business.

When our attorneys show up at hearing/mediation/trial, they know their case, they’ve done their research, and they have prepared for contingencies. Because we tackle things early, we spot issues in time to resolve them and can ask for help before it’s an emergency. At some point, we all have a case/project/matter that we would really rather avoid, but that’s a recipe for disaster and not the way we roll. Eat the frog. Be prepared.

  • Have compassion.

For our clients. Our clients have a variety of backgrounds, education and worldly know-how. Check your frustration and embrace your patience as you engage with clients from backgrounds different from your own. Have compassion for their story and meet them where they are.

For our team and yourself. We are an innovative organization taking risks and not everything we try will pan out. That’s ok. We learn, adjust and keep tackling the justice gap. Sometimes, we get it wrong or misstep. When that happens, have a little compassion for your teammate and for yourself.

  • Be responsible with client and donor dollars.

Know the value of a dollar for our clients. $50 can be a large amount of money. Before taking a case, be up front with clients about what it will cost and weigh the benefits of a consultation, limited action, and full representation. After taking a case, engage your client in considering the costs and benefits of discovery, motions, etc. Both our clients and our organization have limited resources. Be responsible with those resources and use them well.

Charleston Legal Access is an equal opportunity employer that recognizes the benefits of a diverse team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, familial or veteran status, and we strongly encourage applications from persons of diverse backgrounds.

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